Today, businesses are rapidly adopting AI-powered customer service-- and the majority of us have already interacted with a chatbot be it on a website, support chat or retail app. According to a Gartner report in 2019, Artificial Intelligence (AI) will be a mainstream customer experience investment in the next two years.
“47% of organizations will use chatbots for customer care and 40% will deploy virtual assistants.”Source: Gartner
Chatbots are effectively changing the way we communicate internally, as well as with our clients. Over time, they have the capacity to take on more complex queries, using advanced predictive analytics and conversations in natural language.
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We enabled a US-based hospital to achieve improved patient support & engagement via an AI-powered chatbot.
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